Frequently Asked Questions
When will my payroll be delivered?
Your payroll will be delivered before noon in most regions on your expected delivery day.
I just received a tax notice, what should I do?
Once you have determined the notification is related to payroll taxes you should send a copy of the notice to us. Fax to (559) 251-1431 attention Branch Tax Liaison. After receiving the notice it will be logged in the PPI’s TaxBrowser. You may track the status of this notice via the TaxBrowser which can be accessed at www.payrolltaxpeople.com.
I’m not signed up for TaxBrowser, how do I get access?
Contact your CSR and they will get you signed up.
What should my employees withholding be?
The W4 that the employee has completed will show you the employee’s withholding requirements.
I need to write a manual check, how do I get the figures?
PPI has a payroll calculator on this web site http://www.payrollpeople.com/Calculators.aspx simply enter your information and the calculator will give you the data for writing the manual check. This information will need to be reported with your next payroll.
I have just received a garnishment order for one of our employees; do I need to send it to you?
Yes. We will program that garnishment in the system for that employee with a payment check to arrive along with your payroll. Fax the notice to the attention of your CSR, or call your CSR giving them the garnish information.
Has my payroll processed?
Once your payroll has been submitted it will process almost immediately.
What is your fax number?
(559) 251-1431
I need to add features to our payroll like adding a vacation accrual, how do I get that setup?
You will need to work with your CSR to get these features added to your payroll. Your CSR will need to ask you some questions on how this needs to work for you. They will then do the programming on your account. You will want to give your CSR some lead time to do the programming before the payroll in which these changes need to be included.
I received a notification from a state unemployment agency that my unemployment rate has changed.
Fax or email a copy of the notification to your CSR immediately in order to update your tax files.
Our business has a new mailing address and/or delivery address, what do we need to do to change within the payroll system?
If you are changing your legal address with the IRS, complete IRS Form 8822. You can find the form on the IRS website www.IRS.Gov. After submitting Form 8822 to the IRS, please forward a copy to your CSR. If your legal address is not changing then just let your CSR know to make the changes in the payroll system.
When can I expect to receive copies of my quarterly tax returns?
You may view Quarterly Summary Reports on-line via our Tax Browser within 20 days after the quarter ends. Client copies of the returns will be shipped to you within 30 days after the quarter ends.