Getting the most out of your ADI Time, Time & Labor Management software, starts with selecting a vendor who understands your business and can assure you get the system running exactly as you want it. ADI Time is well known in the Time & Labor Management marketplace for our commitment to the highest standard of customer support. Our Professional Services team works with you to ensure a fast and effective implementation experience and reliable, continuous support coverage.
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Implementation Assistance
ADI Time ensures a client’s quick success by providing an implementation program. Implementation support professionals provide on-site assistance to ensure your ADI Time solution is up and running according to a predefined schedule. Our goal is a smooth and efficient implementation, complete with start-up training and comprehensive ongoing support. |
- Start-up Training – ADI Time clients receive start-up training and support that can be held at your facility or at our headquarters. The start-up training course instructs key personnel on all system functions and general operating procedures.
- Train-the-Trainer Program – ADI Time offers complete functional training to a team of your employees who can then train all other appropriate people within you organization.
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Comprehensive Support and Maintenance
ADI Time is committed to providing complete and reliable support for all of our software and hardware solutions. Our comprehensive support program provides telephone and on-line coverage to ensure that your ADI solution is consistently supported and maintained. |
- 24-Hour Support – Mission-critical applications require continuous support coverage. We provide you with a consistent support resource and 24x7 service, ensuring the highest level of operability of your system.
- On-line Diagnostic and Remote Access Support– Some problems cannot wait for an on-site support person. Using the Internet or modem communications, we offer instant hands-on software support, allowing our service team to view, diagnose and solve problems online.
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Application Development
If your business requirements call for custom system modifications, our dedicated team of software specialists can provide a timely, efficient solution. We have years of experience developing custom programs and interfaces, and can work with you to ensure the solution fits all of your diverse needs. |