Experience Superior Customer Service!
- You won't find any call centers here, just your own professional Customer Service Representative who is dedicated to responding to your needs
- PPI has never outsourced Customer Service to another country…and we never will. Your information remains private and communications are clear
- Experienced in both the industry and the software, our Payroll, Tax, Workforce Time Management, and Human Resource Customer Service Representatives are each an expert in their field and are waiting to help you
Customer Service Hours of Operation
Standard hours of operation for all PPI Departments are Monday through Friday, 8:00 AM to 5:00 PM Pacific, excluding Holidays.
Customer and Transition Service Assistance
You may reach your Customer Service or Transition Service Representative by dialing (800) 333-5908, by emailing Customer_Service@payrollpeople.com, or by faxing to (559) 251-1431.
Online Human Resource Support
For assistance with HR Help By PPI.com online support center, please contact the experts for your service level.
HR Help By PPI Online:
- Package I: email HR1Support@payrollpeople.com, or call (559) 440-8299
- Package II: email HR2Support@payrollpeople.com, or call (559) 440-8299
For HR Hotline guidance, please call (559) 440-8299 Monday through Friday, 8:00 AM to 5:00 PM Pacific, excluding Holidays.
Workforce Time Management Support
You may reach your WTM Customer Service Representative by dialing (800) 333-5908, or by emailing TASupport@payrollpeople.com.
Otherwise, our online training and help sessions are by invitation only. If you wish to attend, please contact us using the form to the left of your screen, at Customer_Service@payrollpeople.com, or call us at 1-800-333-5908 and we will be happy to help you!
Enter Your Session Key:
When will my payroll be delivered?
Your payroll will be delivered before noon in most regions on your expected delivery day.
I just received a tax notice, what should I do?
Once you have determined the notification is related to payroll taxes you should send a copy of the notice to us. Fax to (559) 251-1431 attention Branch Tax Liaison. After receiving the notice it will be logged in the PPI’s Taxbrowser. You may track the status of this notice via the Taxbrowser which can be accessed here.
I’m not signed up for Taxbrowser, how do I get access?
Contact your CSR at (800) 333-5908 or email email@example.com and they will get you signed up.
What should my employees' withholding be?
The W-4 form that the employee has completed will show you the employee’s withholding requirements.
I need to write a manual check, how do I get the figures?
PPI has a paycheck calculator on this web site, simply enter your information and the calculator will give you the data for writing the manual check. This information will need to be reported with your next payroll. Payroll People Inc. online clients have this feature built-into their software. Read More…
I have just received a garnishment order for one of our employees; do I need to send it to you?
Yes. We will program that garnishment in the system for that employee with a payment check to arrive along with your payroll. Fax the notice to the attention of your CSR at: (559) 251-1431, or call your CSR at (800) 333-5908 and give them the garnish information.
Has my payroll processed?
Once your payroll has been submitted it will process almost immediately.
What is your fax number?
I need to add features to our payroll like adding a vacation accrual, how do I get that setup?
Payroll People Inc. online Clients have this feature built-into their software. Read More… If you are not an online client, you will need to work with your CSR to get these features added to your payroll. Your CSR will need to ask you some questions on how this needs to work for you. They will then do the programming on your account. You will want to give your CSR some lead time to do the programming before the payroll in which these changes need to be included.
I received a notification from a state unemployment agency that my unemployment rate has changed.
Fax or email a copy of the notification to your CSR immediately in order to update your tax files.
Our business has a new mailing address and/or delivery address, what do we need to do to change within the payroll system?
If you are changing your legal address with the IRS, complete IRS Form 8822. You can find the form on the IRS website www.IRS.Gov. After submitting Form 8822 to the IRS, please forward a copy to your CSR. If your legal address is not changing then just let your CSR know to make the changes in the payroll system.
When can I expect to receive copies of my quarterly tax returns?
You may view Quarterly Summary Reports online via your Taxbrowser account. Client copies of the returns will be shipped within 30 days after the end of the quarter.